Hughes Limousines WA Terms and Conditions of Carriage

Hughes Limousines WA and its operators are not common carriers and may refuse to carry any person or goods without giving reasons. Each operator is responsible only for transport or services provided by it and has no liability for any other transport or services.

If the transport or service is purchased with a credit card, purchaser agrees to make payment in full when billed or in extended payments in accordance with the standard policy of the issuer of the credit card.

Operators may, without notice, substitute means of transport or service suppliers.

Industrial disputes, route restrictions, unsuitable weather, road works and unforeseen acts of nature may necessitate cancellation or delay of transport or services.

Subject to the terms, operators have no responsibility for costs or losses including missed travel connections, resulting from diversion, substitution, alterations, cancellations, delays or booking errors.

Passengers must comply with all laws and regulations and with the instructions of the operator and its representatives.

Except as otherwise provided by these terms, and to the extent permitted by law: (a) Operators are not liable for death of or injury to any person, for loss or damage to luggage or goods, for delay, or for consequential or other loss of any kind, arising directly or indirectly from negligence or omission or some other cause in connection with provision or non-provision of any transport or services and (b) No agent or operator is liable for inaccuracy in any information concerning transport services or their prices.

All rates are inclusive of GST and are charged per hour, per vehicle, and for direct transfers unless fixed prices are quoted. Rates do not include: ground transportation charges such as airport parking, credit card fees, booking fees and collection fees, tolls, telephone usage, baby/child seats or any special requests.

Public Holiday Surcharge

A 25% surcharge applies to rates on following public holidays:- Good Friday, Easter Monday, Anzac Day, Queen’s Birthday, Boxing Day, Labour Day, Foundation Day and New Years Day. The 25% surcharge applies to the rate on Christmas Day as well.

After Hours Surcharge

The 25% Surcharge applies for all vehicle type bookings between midnight and 06:00.

Multiple Pickup/Set Down

A charge will apply for all extra pickup/set downs required en route. Maximum divert time allowed per extra pickup/set down is 10 minutes. If extra pickup/set downs are not en route or take longer than 10 minutes, additional charges will apply. The charge for sedans and mini vans is $10.00. For coaches and stretch limousines the charge is $20.00.

Credit Card Surcharge

A credit card surcharge of 3.5% will apply on AMEX and DINERS cards and 2% on VISA and MASTERCARD.

Waiting Time Policy

Arriving Passengers
No extra charges are to be levied for flight delays. A maximum of 30 minutes is allowed for passengers to connect with the chauffeur once their flight has landed.

Departing Passengers
For transfers to the airport, the free waiting time allowance is 15 minutes from the booked pick up time. If the passenger makes the chauffeur wait longer than 15 minutes, a waiting time charge of $20.00 per 15 minutes (or part thereof) will apply.

Amendments

Any amendments to your booking after confirmation can only be accepted subject to availability. Hughes Limousines WA reserves the right to charge an amendment fee in respect of any change to your booking, in addition to any other applicable charges in relation to the amendment.

Cancellations

Cancellations will be accepted prior to booked pick up time. A minimum charge of one hour will apply where:

  • Cancellations are made with less than two hours notice prior to the dispatch of the vehicle for sedans or mini vans.
  • Cancellations are made with less than 24 hours notice for coaches and stretch limousines.
  • Bookings where the passengers fail to arrive or make contact with the chauffeur or Hughes Limousines WA office.
  • Cancellations for weddings, school balls and special events. Please refer to the special events terms and conditions.

Extra Charges

In the event of extra charges or extensions (refer below) the passenger is to immediately pay the extra charged to the chauffeur upon completion of transfer or the charges will be applied to the credit card provided for applicable bookings.

Extensions

You are responsible for any charges levied by the operator in respect of extra time in the event that your booking does not run to schedule. This includes any extra charges levied where you choose to extend the duration of your booking and include charges for flight and/or traffic delays.

Wedding Day Terms and Conditions

There is a minimum hire of four hours on all wedding bookings. After wedding transfers are provided as ‘straight transfers’ and do not include any waiting time.

  • Weddings are calculated from the time of arrival at the point of first pick up until the final drop off.
  • Weddings outside the Perth Metropolitan Area (boundary to be advised upon request) will incur a loading for the additional travelling time.
  • A 25% deposit is required within seven days of your booking request. The balance must be paid at least 30 days prior to the wedding date.
  • Any overtime past the specified duration of the booking will be charge at the appropriate hourly rates in 15 minutes increments.
  • All wedding vehicles (excluding ‘straight transfers’) can be supplied with white ribbons and red carpet. Should specific decorations be required, other than what we have available, these are required to be supplied by the client. They will be returned upon completion of the vehicle hire.
  • All prices are subject to change without notice. However, if a deposit has been received, the agreed rate at the time of receipt of the deposit will be honoured. All prices are inclusive of GST.
  • In the event of a booking cancellation deposits are fully refundable if more than 30 days notice less a $100 administration fee. Deposits on bookings cancelled with less than 30 days notice will only be refunded if the vehicle is rebooked for the same time and date
  • The vehicles in the brochures/photos supplied are to demonstrate the quality and range of our fleet. The company reserves its right to substitute alternative vehicles to those booked or shown in the brochure, at its discretion, in the event of unforeseen circumstances.

Other Conditions of Bookings

Food & Beverages Consumption

Food and Beverages are not to be consumed in any vehicle.

Damage to Vehicle

The customer is  responsible for any charge levied by an operator in respect of any damage caused to a vehicle as a direct result of your booking. You will not be responsible for payment where damage was caused by the actions of any employee of the operator. In all cases, the driver of any vehicle will have the discretion to stop the vehicle and disembark those passengers engaging in unacceptable or unruly behaviour.

Smoking

Smoking in not permitted by law in any vehicle.

Pets

No pets are permitted in any vehicles.

Quotation

Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST. The operator reserves the right to pass on, without notice, any increases that may occur in any applicable airport charges, road tolls, entry fees or parking charges.

Airport delays / on location waiting

In regards to airport pick ups, Hughes Limousines WA will monitor all aircraft movement. If passengers are delayed at the arrival terminal additional fees may apply for each additional 15 minutes or part thereby.

Customer Safety

Our drivers will at all times drive at safe and sensible speeds as in accordance with legal speed limits, traffic and current road conditions. Further more the driver reserves the right to deny access to a venue that they feel may put the passengers and vehicle in an unsafe situation.

Seat Belts

It is compulsory, by law, that all passengers wear seat belts at all times when the vehicle is in motion.

On Time

Please be assured that Hughes Limousines WA will take every reasonable safeguard to achieve an on time service, however in the unlikely event of our drivers being late due to circumstances howsoever caused, no liability will be accepted by Hughes Limousines WA.

Insurance

Hughes Limousines WA are insured for passenger travel. This insurance is for public liability and NOT travel insurance. Although every effort will be made to ensure the safe keeping of personal property, we do not accept liability for loss of personal items. Please check that you have sufficient coverage for any personal property that you bring onto our vehicles.

Luggage Information

Our sedans maximum luggage limitations are two standard sized suitcases plus two piece of hand luggage or soft luggage. Alternatively, one large suitcase plus one set of golf clubs and soft luggage. Additional luggage transfer will be a further cost to the client, price on application at the time of booking. No suitcases will be transported inside the passenger area of the vehicle due to safety concerns.

Lost and Found

Hughes Limousines WA shall try to deliver any items left in the vehicle back to the hirer at their expense or they may be collected from the Hughes Limousines WA office in Belmont. Hughes Limousines WA cannot be held responsible for any personal items left in the vehicle during or after hire.

Inappropriate Behaviour

Clients and passengers acting in an anti-social manner, causing unwarranted distraction to the driver or generally causing concerns regarding safety will be asked to leave the vehicle and seek alternative transport to their destination. No refund will be offered in these circumstances.