On-time or it’s free Guarantee Terms and Conditions

The On-Time or it’s Free Guarantee only applies to bookings made online (email and phone bookings not included in Guarantee)

The On-Time or it’s Free Guarantee only applies for transport booked for travel in the Perth Metropolitan Area of Western Australia, by Western Australian customers

If a customer cannot locate their driver they must call the Hughes Limousines WA Operations Team on 08 9365 9777 (available 24 hours a day / 7 days a week) to verify their chauffeurs location. Failure to contact Hughes Limousines WA will void the On-Time or it’s Free Guarantee

The On-Time or it’s Free Guarantee only applies to Caprice Sedans, Mercedes Viano’s and Toyota Commuter Coaches and excludes specialty vehicles, which include BMW 7 Series , Mercedes S Class, Stretch Limousines, Coaches 21 seats and over

Details supplied by the customer must be correct. Wrong information entered online or supplied to Hughes Limousines WA such as the pick up time, date, location and contact numbers, will void the On-Time or it’s Free Guarantee

Bookings must be made at least four hours prior to pick up time

The customer cannot modify the time or the location less than four hours prior to pick up or the On-Time or it’s Free Guarantee will be void

Due to delays and fluctuations in airline arrival times, the On-Time or it’s Free Guarantee is not available on any domestic or international airport arrival bookings

Due to delays and fluctuations in cruise ship arrival times, the On-Time or it’s Free Guarantee is not available on any cruise ship arrivals into port

If a customer’s credit card is declined, the booking will be void

A confirmation email is sent to the customer for every booking. This email must be presented to claim On-Time or it’s Free Guarantee

Only the first hour on “as directed” or “multiple hour” trips is claimable

The On-time or it’s free Guarantee does not apply to contract customers

Due to time fluctuations, the On-Time or it’s Free Guarantee will only apply after seven minutes from the scheduled pick up time (based on Hughes Limousines WA computer time stamps)

Hughes Limousines WA reserves the right to withdraw  this promotion at any time without prior notice

The On-Time or it’s Free Guarantee will not apply in the event of Force Majeure  (an event beyond the control of the Authority and the Operator), which prevents a relevant Party from complying with any of its obligations under this contract, including but not limited to:

An act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods); unscheduled road closures, traffic light failures, vehicle accidents causing traffic congestion, riots, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or acts or threats of terrorism.